Website Terms of Use

These Terms of Use (“Terms”) govern your access to and use of storyinsights.com.au and any related subdomains, content and services made available by Story Insights Pty Ltd (“Story Insights”, “we”, “us” or “our”).

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use the website.

1. About Story Insights

Story Insights is a specialist shopper and category insights agency registered in Australia. Our registered office is at 6 Albert Place, South Melbourne VIC 3205. Enquiries can be sent to mike@storyinsights.com.au.

2. Permitted use of the website

You may use this website for lawful purposes only, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. You agree not to:

  • Use the website in any way that is unlawful, fraudulent, harmful, or otherwise objectionable.
  • Attempt to gain unauthorised access to any part of the website, the servers on which the website is hosted, or any connected system.
  • Introduce viruses, malware, or other harmful code to the website.
  • Use any automated means (including bots, scrapers or crawlers) to access, monitor or copy any material on the website without our prior written consent.
  • Interfere with the normal operation of the website or impose an unreasonable load on our infrastructure.

3. Intellectual property

All content on this website is owned by Story Insights or its licensors and is protected by copyright, trademark and other intellectual property laws. Your rights and obligations in relation to that content are set out in our Copyright Notice, which forms part of these Terms.

4. Submissions and feedback

If you submit information to us through the website (for example, via the contact form) or provide any ideas, feedback or suggestions, you grant Story Insights a perpetual, royalty-free, non-exclusive, transferable licence to use that information for any purpose related to our business, subject to our Privacy Policy. You represent and warrant that you have the right to provide any such information to us.

5. Third-party links and content

Our website may contain links to third-party websites or reference third-party content, products or services. We provide those links and references for convenience only. We do not endorse, control or accept responsibility for the content, accuracy, availability or practices of third-party websites or services. Your use of any third-party website is at your own risk and subject to that third party’s terms and policies.

6. No professional advice

Content on this website is provided for general information purposes only and reflects Story Insights’ professional opinions and experience. It is not intended as, and should not be relied upon as, formal commercial, legal, financial or other professional advice. Before acting on any information found on this website, you should obtain advice tailored to your specific circumstances.

7. Disclaimers

To the maximum extent permitted by law, this website and its content are provided on an “as is” and “as available” basis. While we take reasonable care to ensure the website and its content are accurate, current and useful, we make no warranties or representations:

  • That the website will be uninterrupted, secure, or free from errors, viruses or other harmful components.
  • That the content is accurate, complete, current or fit for any particular purpose.
  • That use of the content will produce any particular commercial or other outcome.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees, rights or remedies under the Australian Consumer Law or any other legislation where to do so would be unlawful.

8. Limitation of liability

To the maximum extent permitted by law, Story Insights, its directors, employees, contractors and agents will not be liable for any loss, damage, cost or expense (including indirect, consequential, special or economic loss, or loss of profit, revenue, data or opportunity) arising out of or in connection with your access to or use of this website, even if we have been advised of the possibility of such loss or damage.

Where any liability of Story Insights cannot be excluded by law, that liability is limited (at our option) to the re-supply of the relevant services or content, or the payment of the cost of re-supplying them.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, hold and disclose personal information.

10. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website, with the “Last updated” date shown at the top. By continuing to use the website after changes are published, you agree to be bound by the updated Terms.

11. Governing law and jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. You and Story Insights submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts of Australia in relation to any dispute arising under or in connection with these Terms or your use of this website.

12. Contact

Questions about these Terms can be sent to:



Story Insights Pty Ltd

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